Privacy Policy

Last updated: February 06, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account
  means a unique account created for You to access our Service or parts of our Service.

• Affiliate
  means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

• Company
  (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to GENESIS DRAINAGE.

• Cookies
  are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• Country
  refers to: United Kingdom

• Device
  means any device that can access the Service such as a computer, a cell phone or a digital tablet.

• Personal Data (or “Personal Information”)
  is any information that relates to an identified or identifiable individual.
  We use “Personal Data” and “Personal Information” interchangeably unless a law uses a specific term.

• Service
  refers to the Website.

• Service Provider
  means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

• Usage Data
  refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Website
  refers to GENESIS DRAINAGE, accessible from
  https://genesis-drainage.co.uk

• You
  means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies We use include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

The technologies We use may include:

• Cookies or Browser Cookies
  A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.

• Web Beacons
  Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

Where required by law, we use non-essential cookies (such as analytics, advertising, and remarketing cookies) only with Your consent. You can withdraw or change Your consent at any time using Our cookie preferences tool (if available) or through Your browser/device settings. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

Cookies We Use

• Necessary / Essential Cookies
  Type: Session Cookies
  Administered by: Us
  Purpose: Essential for providing services and preventing fraudulent use of user accounts.

• Cookies Policy / Notice Acceptance Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: Identify if users have accepted the use of cookies.

• Functionality Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: Remember user preferences such as login details or language.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service

• To manage Your Account

• For the performance of a contract

• To contact You

• To provide You with news and offers

• To manage Your requests

• For business transfers

• For other purposes such as analytics and service improvement

We may share Your Personal Data with service providers, affiliates, business partners, other users (where applicable), or with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

Retention examples include:

• User accounts: duration of the account plus up to 24 months

• Support tickets and chat transcripts: up to 24 months

• Usage data and server logs: up to 24 months

When retention periods expire, data is securely deleted, anonymized, or retained in encrypted backups where legally required.

Transfer of Your Personal Data

Your information may be processed outside Your jurisdiction. Appropriate safeguards are applied where required by law.

Delete Your Personal Data

You have the right to request deletion or correction of Your Personal Data, subject to legal obligations.

Disclosure of Your Personal Data

Business Transactions

Your data may be transferred during mergers or asset sales.

Law Enforcement

We may disclose data when legally required.

Other Legal Requirements

To comply with legal obligations or protect rights and safety.

Security of Your Personal Data

We use commercially reasonable measures to protect Your Personal Data, but no method of transmission is 100% secure.

Children's Privacy

Our Service does not address anyone under the age of 16, and we do not knowingly collect data from children under 16.

Links to Other Websites

We are not responsible for the privacy practices of third-party websites.

Changes to this Privacy Policy

We may update this Privacy Policy and will notify You by posting changes on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: [email protected]

• By visiting: https://genesis-drainage.co.uk/contact-us

• By phone: 01323800027